Overview
Welcome to our website. These Terms and Conditions outline the rules and regulations for using our platform and purchasing our products and services, including one-time orders and subscription-based deliveries. By accessing this site and placing an order, you acknowledge and agree to abide by these terms in full. If you do not accept all of the terms stated here, please refrain from using our services. We reserve the right to update, change, or replace any part of these Terms and Conditions at any time, and it is your responsibility to check this page periodically for changes.
Product Orders
Our bakery takes great pride in offering high-quality pastries, including cakes, tarts, cookies, and more. Orders placed through our website will be confirmed via email and prepared with utmost care. It is the customer’s responsibility to provide accurate delivery information at checkout. We are not liable for delays or failed deliveries caused by incorrect addresses or absence at the time of delivery. Due to the fresh and perishable nature of our products, changes or cancellations to standard orders must be made within 12 hours of placement.
Subscription Services
We offer flexible pastry subscription plans that allow customers to receive a curated selection of baked goods on a recurring basis. Subscription frequency can be selected as monthly, bi-weekly, or weekly, based on customer preferences. By enrolling in a subscription, you authorize recurring billing to your selected payment method until you cancel the service. You may pause, change, or cancel your subscription at any time through your account dashboard. All changes must be made at least 48 hours prior to the next billing cycle to take effect in time.
Modifications and Cancellations
Customers have the ability to modify subscription preferences or cancel services by logging into their user accounts. Changes to delivery schedules, product selections, or frequency must be submitted no later than 48 hours before the upcoming delivery. If a modification or cancellation is attempted after this window, it may not apply until the following cycle. For one-time orders, cancellations or edits must be requested within 12 hours of purchase. Beyond that period, the order will be considered final and non-refundable unless there is a verifiable issue.
Pricing and Payments
All product prices, subscription fees, and delivery charges are displayed in [insert your local currency] and include applicable taxes unless otherwise noted. We reserve the right to change pricing, adjust shipping fees, and update service offerings without prior notice. Payments are processed securely via our integrated payment gateway. For subscriptions, recurring charges will be automatically applied at the interval chosen. It is your responsibility to ensure that your billing information remains accurate and up to date to avoid payment failures.
Returns, Refunds & Quality Concerns
Due to health and safety regulations surrounding food items, we do not accept returns of baked goods. However, if there is an issue with the quality of your order or you receive an incorrect product, please contact our customer service within 24 hours of delivery. We will investigate the concern and may offer a replacement or partial refund where appropriate. Each case is handled individually, and we aim to resolve issues promptly and fairly. Please include photographic evidence, if possible, when reporting a problem.